Fees, Cancellation and Refund Policy

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Fees

Please contact me for costs. Invoices are sent following each session.

Cancellations

Teenage Toolbox appreciates that you choose our service for your session. It is our absolute intention to provide top quality and personal care. To do that, the hour that you schedule is set aside for only you with the following guidelines and policies to provide you an optimum session:

New clients

Please arrive 5 minutes prior to your scheduled appointment. We ask all returning clients to arrive a few minutes prior to their appointment to ensure they arrive on time.

Late Policy

We understand that sometimes issues occur. It helps us a great deal if you call or message to let us know you’re running late. We will do our best to accommodate you. However, please note if you arrive late, your session may be shortened to accommodate others whose appointments follow yours.

Cancellation Policy

Teenage Toolbox asks that you respectfully give 24 hours notice of cancellation by phoning or emailing teenagetoolbox@gmail.com.

If less than 24 hours notice is given to cancel or reschedule your session, you will be invoiced a 50% fee for the appointment unless another booking can be taken, in which case, there will be no charge.

If no notice is given for your session cancellation, you will be invoiced the cancellation fee of the full cost of your session.

Same-Day Appointments

Please be aware that when booking a session on the same day, it is considered set, and if changed, cancelled or rescheduled at any point after it is made, the client is responsible for paying the full price of the appointment.

COVID Restrictions

During Lockdown, sessions are offered via messenger or zoom link.

One-on-one requests will require the wearing of masks and appropriate hand washing procedures.

Medical Disclaimer

Teenage Toolbox operates as a Transition Tool for teenagers, young adults, parents and carers.

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The sessions are based on lived-experience strategies applied in families, schools, and correctional institutions. They are offered to inspire life transformation through a multi-dimensional, person-centred, holistic approach. This may include a combination of therapeutic techniques working through cognitive behaviour, restorative justice, sensory modulation, somatic experience, meditation, communication analysis, and resilience education.

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Teenage Toolbox recognises there are tremendous complexities for individuals and families navigating change, and rarely are there simple solutions; where every situation is unique, with dynamics constantly changing.

Teenage Toolbox, therefore, does not warrant that information offered in sessions is complete or applicable to every situation. It does not assume and hereby disclaims any liability to any person for any loss or damage caused by errors, inaccuracies, or omissions that may appear through conversation.

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The sessions do not intend to provide mental health treatment, nor should they be used as a substitute for therapeutic support from mental health professionals. It does not provide legal opinions or legal advice. Users of this material are solely responsible for determining the applicability of any information offered.

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Teenage Toolbox does not provide medical diagnosis. The information provided is not a replacement for the therapeutic relationship in psychotherapy or a Medical Provider (Physician, Psychiatrist, Psychologist, Nurse Practitioner, etc.).

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• You agree and acknowledge that Teenage Toolbox does not provide health care, medical or therapeutic services, or attempt to diagnose, prevent or cure any physical, mental or emotional issue, disease or condition.

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• You agree the information provided in sessions pertaining to health or wellness, exercise, relationships, business/career choices, finances, or any other aspect of your teenager’s life is not intended to be a substitute for the professional medical advice, diagnosis or treatment provided by your own Medical Provider or Mental Health Provider.

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• You agree that you will always seek the advice of your own Medical Provider and/or Mental Health Provider regarding any questions or concerns you have about your teenager’s specific health or any medications they are currently taking.

• You agree you will not disregard medical advice or delay seeking medical advice for self-harm, eating disorders, suicidal ideation, addiction, or any other physical, emotional, mental or psychological disorder.

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• You agree that your teenager will not start or stop taking any medications without speaking to your own Medical Provider or Mental Health Provider.

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